At Farmers-markt.co.za, we stand behind the quality of products sold through our multivendor marketplace. We understand that agricultural equipment is a significant investment, and we're committed to ensuring your complete satisfaction with every purchase.

This comprehensive policy outlines our procedures for returns, refunds, and exchanges. Please read it carefully to understand your rights and our responsibilities.

Refunds and returns are available under specific circumstances within 30 days of delivery. The table below outlines what is and isn't covered:

To initiate a return or refund, please follow these steps:

Once your return is approved and processed, here's what to expect for your refund:

Note: The time it takes for the refund to appear in your account depends on your financial institution's processing times. International refunds may take longer due to banking procedures.

Who Pays for Return Shipping?

Return shipping costs are handled as follows:

• We Cover Return Shipping: For defective products, wrong items, shipping damages, or items not as described
• Customer Covers Return Shipping: For change of mind or buyer's remorse returns (when applicable)
• International Returns: Additional shipping costs may apply for international returns

Return Instructions

When returning items:

• We will provide you with a return shipping label if we cover the costs
• Items must be returned in original packaging with all accessories, manuals, and documentation
• Products must be in resalable condition (unless defective)
• Include the RMA (Return Merchandise Authorization) number we provide on the outside of the package
• For large equipment, special shipping arrangements may be required

Large Equipment & Machinery

For tractors, farming equipment, and other large items:

• Specialized return shipping arrangements may be required
• Additional inspection fees may apply for returns (typically 15-25% of product value)
• Restocking fees of 15-25% may apply for approved returns
• Contact us before attempting to return large equipment
• Some large equipment may require on-site inspection before return approval

Custom and Made-to-Order Items

Customized products, including specially configured equipment:

• Generally not eligible for return or refund
• Exceptions may be made for manufacturing defects
• Contact us before ordering custom items if you have questions
• Deposits for custom orders are typically non-refundable

International Orders

For orders shipped outside South Africa and Portugal:

• Customs duties and import taxes are non-refundable
• Additional return shipping costs may apply
• Return process may take longer due to customs clearance
• Customers are responsible for any export documentation

In many cases, we can arrange an exchange for a different product instead of a refund. Exchanges are subject to the following conditions:

• Product must be eligible for return (see eligibility table)
• Exchange item must be of equal or greater value
• If exchanging for a higher-value product, price difference must be paid
• Exchange shipping costs follow the same rules as return shipping
• Some products may not be available for exchange due to supplier restrictions

To request an exchange, contact our customer service team with your order number and the product you'd like to exchange for.