Service Guarantee
We're committed to delivering exceptional service at every step of your experience with us.
Our Service Pillars
Expert Consultation
Access to agricultural equipment specialists who understand your needs and can recommend the right solutions.
Timely Response
Quick response times for all inquiries and service requests, with clear communication throughout.
Seamless Process
Smooth ordering, payment, and shipping experience with multiple currency options and worldwide delivery.
Our Service Standards
Communication
Clear, timely updates
Regular updates on order status, shipping progress, and any potential delays with proactive communication.
Order Processing
Efficient handling
All orders processed within 48 hours of payment confirmation, with accurate inventory management.
Shipping Accuracy
Correct items delivered
Double-checked packaging and shipping to ensure you receive exactly what you ordered in perfect condition.
Technical Support
Expert assistance
Access to technical documentation, setup guides, and troubleshooting support for all equipment purchases.
Our Commitment to You
20+ Years of Service Excellence
With over two decades of experience in the agricultural equipment industry, we've refined our service processes to deliver exceptional customer experiences.
Global Service Network
Our warehouses in Portugal and South Africa, combined with our worldwide shipping partners, ensure reliable service regardless of your location.
Verified Supplier Network
We maintain a curated network of verified suppliers who meet our service standards and quality requirements.
- Multivendor platform with verified partners
- Multiple currency payment options
- Worldwide shipping coordination
- Quality assurance processes
- Continuous supplier performance monitoring
Our Service Levels
Standard Service
Our baseline commitment to quality service for all customers, included with every purchase.
Priority Support
Faster response times and dedicated assistance for time-sensitive requirements.
Enterprise Service
Dedicated account management and customized solutions for large-scale operations.
Service Issue Resolution
Contact our service team via phone or email with details of the service issue, including your order number and specific concerns.
We'll acknowledge your concern within 24 hours and begin assessing the situation with the relevant supplier or department.
Our team works to develop an appropriate solution, which may include coordination with suppliers, shipping partners, or technical experts.
We implement the agreed solution and follow up to ensure your complete satisfaction with the resolution.
Service Support
Service Hours
When you can reach our service team
Sat: 9AM-2PM (SAST)