Shipping Policy

Shipping Policy - Farmers-markt.co.za

Shipping Policy

We deliver agricultural equipment and supplies worldwide from our warehouses in Portugal and South Africa.

Last Updated: January 2023

Our Shipping Commitment

At Farmers-markt.co.za, we understand that reliable shipping is crucial for your agricultural operations. We've established a robust global shipping network to ensure your equipment arrives safely and on time.

With warehouses strategically located in Portugal and South Africa, we can efficiently serve customers across six continents with competitive shipping options and reliable delivery timeframes.

Shipping Process

From order placement to delivery, here's how our shipping process works:

1
Order Processing

Once you place an order, our team processes it within 24-48 hours and coordinates with the verified supplier.

1-2 business days
2
Warehouse Preparation

Your order is prepared for shipment from the optimal warehouse based on your location and product availability.

1-3 business days
3
Shipping & Tracking

Your order ships with full tracking information. You'll receive updates at every stage of the delivery process.

Tracking provided
4
Customs Clearance

For international shipments, we handle documentation while your package clears customs in the destination country.

Varies by country

Shipping Regions & Timeframes

We ship to virtually every country worldwide. Below are estimated delivery timeframes for major regions:

🌍

Europe

From Portugal Warehouse
Standard Shipping
5-10 days
Express Shipping
3-5 days
Large Equipment
7-14 days
🌎

Americas

From South Africa Warehouse
Standard Shipping
10-18 days
Express Shipping
7-12 days
Large Equipment
14-21 days
🌏

Asia & Pacific

From Both Warehouses
Standard Shipping
12-21 days
Express Shipping
8-14 days
Large Equipment
18-28 days
🕌

Middle East & Africa

From South Africa Warehouse
Standard Shipping
7-12 days
Express Shipping
4-7 days
Large Equipment
10-16 days

Note: Delivery times are estimates and may vary based on customs clearance, weather conditions, and other factors beyond our control.

Our Warehouses

Strategic Global Locations

Our warehouses in Portugal and South Africa are strategically positioned to serve global markets efficiently and cost-effectively.

Portugal Warehouse

Located in Lisbon, our European distribution center specializes in serving European markets with fast delivery times and reduced shipping costs.

South Africa Warehouse

Based in Johannesburg, our African hub serves customers across Africa, the Americas, and Asian markets with comprehensive inventory.

Warehouse Features

  • Climate-controlled storage for sensitive equipment
  • Advanced inventory management systems
  • Quality control inspection stations
  • Secure packaging facilities
  • Direct partnerships with major shipping carriers
[Warehouse Locations Map]

Shipping Costs

Shipping costs vary based on product size, weight, destination, and shipping method. We offer competitive rates through our partnerships with global shipping carriers.

📦

Small Equipment

Hand tools, accessories, and small parts

$25 - $75
🔧

Medium Equipment

Power tools, small machinery, components

$75 - $250
🚜

Large Equipment

Tractors, large machinery, full containers

$500 - $5,000+
📊

Custom Quotes

Oversized or specialized equipment

Contact for Quote

Free Shipping Threshold

We offer free standard shipping on orders over $1,000 to select destinations. Contact us for specific details about free shipping eligibility for your location.

Multiple Currency Options

We accept payments in multiple currencies to make international purchases more convenient for our global customers.

Important Shipping Information

Customs and Import Duties: Customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in our shipping costs and will be collected by the shipping carrier or customs authorities upon delivery.

Shipping Restrictions: Some agricultural equipment may be subject to import restrictions in certain countries. It is the customer's responsibility to ensure the equipment can be legally imported into their country.

Delivery to Remote Areas: Additional shipping charges and extended delivery times may apply for delivery to remote or hard-to-reach locations.

Frequently Asked Questions

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. For large equipment, we provide regular updates via email.
Which warehouse will my order ship from?
We automatically select the optimal warehouse based on your location, product availability, and shipping efficiency. European orders typically ship from Portugal, while other regions are served from South Africa.
What if my package is damaged during shipping?
Contact us immediately (within 7 days of delivery) with photos of the damage and packaging. We'll arrange for a replacement and handle the shipping logistics with the carrier.
Do you offer expedited shipping?
Yes, we offer express shipping options for most destinations. The cost and delivery timeframe will be calculated at checkout based on your location and the items in your order.
Can I change my shipping address after ordering?
Address changes are possible if your order hasn't shipped yet. Contact us immediately at Info@farmers-markt.co.za with your order number and requested change. Changes after shipment may incur additional fees.
What about shipping for very large equipment?
For tractors, farming equipment, and other large items, we provide custom shipping solutions. Contact us before ordering large equipment to discuss shipping options, costs, and timeframes.

Shipping Questions?

Our shipping specialists are here to help with any questions about delivery timeframes, costs, or special shipping requirements.

Email: Info@farmers-markt.co.za

Phone: +27 65 728 8953

Response Time: We typically respond to shipping inquiries within 24 hours during business days.

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