Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Introduction
Farmers-markt.co.za ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases through our platform.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the site.
Information We Collect
We collect several types of information from and about users of our website, including:
| Information Type | What We Collect | Purpose |
|---|---|---|
| Personal Information | Name, email address, phone number, shipping address, billing information | Order processing, customer service, account management |
| Technical Information | IP address, browser type, device information, operating system | Website functionality, security, analytics |
| Usage Information | Pages visited, time spent on site, click patterns, search queries | Improving user experience, website optimization |
| Communication Data | Email correspondence, chat transcripts, customer service interactions | Customer support, service improvement |
How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, including payment processing and shipping coordination
- Customer Service: To respond to your inquiries, provide technical support, and resolve issues
- Communication: To send order confirmations, shipping updates, and service-related announcements
- Personalization: To personalize your experience and provide content and product recommendations
- Website Improvement: To analyze website usage and improve our services, products, and user experience
- Security: To detect, prevent, and address technical issues, fraud, or other malicious activity
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential
- Shipping Partners: With shipping and logistics companies to deliver your orders
- Payment Processors: With payment processing companies to complete your transactions
- Legal Requirements: When required by law or to respond to legal process, protect our rights, or ensure the safety of our users
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Types of Cookies We Use
Essential Cookies
Required for the website to function properly, including shopping cart functionality and secure checkout processes.
Performance Cookies
Help us understand how visitors interact with our website, allowing us to improve its performance.
Functionality Cookies
Enable enhanced functionality and personalization, such as remembering your preferences.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security assessments and updates
- Employee training on data protection
- Secure payment processing systems
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You have the right to request copies of the personal information we hold about you.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances.
Right to Restrict Processing
You have the right to request restriction of processing of your personal information.
Right to Data Portability
You have the right to receive your personal information in a structured, machine-readable format.
Right to Object
You have the right to object to our processing of your personal information.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.
In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Third-Party Links
Our website may contain links to third-party websites, including those of our verified suppliers. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Important Notice Regarding Our Marketplace Model
As a multivendor marketplace, we connect customers with verified suppliers. While we require our suppliers to adhere to privacy standards, we are not responsible for the data practices of individual suppliers who list products on our platform.
We encourage you to review the privacy policies of individual suppliers when making purchases through our marketplace.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: Info@farmers-markt.co.za
Phone: +27 65 728 8953
Address: Farmers-markt.co.za, Warehouse Locations: Portugal & South Africa
© 2023 Farmers-markt.co.za | Protecting Your Privacy in Agricultural Equipment Marketplace
